Shipping policy
Loomz Ltd
Last updated: 9 November 2026
At Loomz, we want getting your student essentials to be as straightforward as possible. That means free UK delivery on every order, clear delivery estimates, tracking updates where available, and a friendly team ready to help if anything doesn't go to plan.
Here's everything you need to know about how we get your order to your door.
1. Free UK Delivery – No Minimum Spend
Good news! Delivery is completely free on every Loomz order within the UK.
- No minimum order value.
- No hidden delivery charges at checkout.
- All displayed prices include applicable VAT.
- The price you see is the price you pay.
Whether you're ordering a single desk accessory or stocking up for your university room, UK delivery is always free.
2. How Long Will My Order Take?
We know you'll want your order to arrive as soon as possible, especially if you're preparing for university or settling into your accommodation.
Estimated total delivery time: 7–15 working days from placing your order.
Most orders are processed quickly, and our average shipping time after dispatch is approximately 9 working days.
Here's how it works:
Step 1 – Order Processing
We usually process orders on the same or next working day. Occasionally, processing can take up to 3 working days.
Weekends and UK bank holidays are excluded from processing times.
Step 2 – Shipping and Delivery
Once dispatched, delivery typically takes 6–12 working days, with an average of approximately 9 working days.
This means the overall estimated timeframe, including processing, is approximately 7–15 working days from ordering.
These are estimates rather than guaranteed delivery dates. Occasionally, deliveries may take longer due to carrier delays, customs processing, peak periods or other circumstances outside our control.
Our advice: If you're ordering for your university move-in date or another important occasion, we recommend ordering well in advance.
3. Where Do We Deliver?
We currently deliver to addresses within the United Kingdom only.
Whether you're living at home, in university halls or in private student accommodation, you can have your Loomz order delivered to your UK address.
Ordering for university halls?
Please check that your accommodation accepts parcels and that you've entered the correct building, room number and postcode where required.
Some accommodation providers have specific arrangements for receiving deliveries, so it's worth checking before ordering.
4. Order Confirmation and Tracking
We want you to know what's happening with your order.
Once you place an order, you'll receive an order confirmation email.
When your order is dispatched, we'll send you a shipping confirmation email, including tracking information where available.
A quick note about tracking: It can take 1–3 days after dispatch for tracking information to begin showing updates. This is normal and doesn't necessarily mean your parcel isn't moving.
Not sure where your order is? Email info@loomz.co.uk and we'll be happy to help.
5. Why Might My Order Arrive in Separate Parcels?
Loomz works with a network of domestic and international fulfilment partners to bring you a wider selection of practical, student-friendly products.
This means that if you order several items, they may occasionally be dispatched from different locations and arrive in separate parcels.
Don't worry, you won't be charged extra for separate deliveries.
If part of your order arrives before the rest, it doesn't necessarily mean anything is missing. The remaining items may still be on their way.
If you're unsure, just contact us and we'll help check your order.
6. VAT, Customs and Import Charges
We aim to make ordering from Loomz as straightforward as possible.
All applicable UK VAT is included in our displayed prices, and we do not add delivery charges at checkout.
Some products are shipped through international fulfilment networks. We arrange our fulfilment processes to minimise the possibility of additional customs or import charges.
Our aim is simple: the price you pay at checkout should be the final price of your order, without unexpected import charges on delivery.
Very occasionally, international shipments may be subject to additional customs procedures or charges outside our direct control.
If a courier contacts you requesting an unexpected customs or import payment, please don't pay it before contacting us at info@loomz.co.uk.
We'll investigate the charge with our fulfilment partner or courier and arrange an appropriate resolution, so you aren't left dealing with unexpected import costs yourself.
You won't be expected to resolve customs issues directly with our international suppliers. Your order is with Loomz, and we're here to help.
7. What If My Delivery Is Delayed?
Although we work hard to ensure orders arrive within the estimated timeframe, occasional delays can happen.
These may be caused by:
- Carrier or transport disruption.
- Customs processing.
- High seasonal demand.
- Adverse weather.
- Other circumstances outside our reasonable control.
If your order hasn't arrived within the estimated delivery period, please email info@loomz.co.uk with your order number.
We'll investigate with the relevant fulfilment partner or carrier and keep you informed.
Where appropriate, we'll arrange a replacement or refund in accordance with your statutory rights.
You're buying from Loomz, and we're responsible for helping resolve delivery problems. You won't be expected to chase our suppliers yourself.
8. What If My Parcel Is Lost or Marked as Delivered?
If your parcel hasn't arrived, or tracking shows it as delivered but you can't find it, don't worry, we're here to help.
Before contacting us, it's worth checking whether your parcel has been accepted by your university accommodation reception, parcel room or someone you've authorised to receive it.
If you still can't locate your parcel, please email info@loomz.co.uk with your order number.
We'll investigate directly with the courier and may ask for reasonable information to help locate your parcel.
We remain responsible for your order until it is delivered to you or someone you have authorised to receive it, in accordance with applicable consumer law.
If your parcel cannot be located or delivery cannot be confirmed, we'll arrange an appropriate replacement or refund in accordance with your statutory rights.
You won't need to chase our delivery partners yourself, we'll handle the investigation for you.
9. Making Sure Your Delivery Address Is Correct
Please double-check your delivery address before completing your order.
This is particularly important for university accommodation, where building names, flat numbers and room numbers can make a big difference.
Once an order has been dispatched, we may not be able to change its delivery address.
If an incorrect or incomplete address supplied at checkout results in a failed delivery or returned parcel, additional redelivery charges may apply. We'll explain any applicable charges before arranging redelivery.
If you notice an address mistake after ordering, contact info@loomz.co.uk as soon as possible. We'll do our best to help before dispatch.
10. What If Something Arrives Damaged, Faulty or Incorrect?
We want you to be happy with everything you order from Loomz.
If something arrives damaged, faulty or isn't what you ordered, please contact returns@loomz.co.uk.
To help us resolve the issue quickly, please include:
- Your order number.
- A brief description of the problem.
- Photos or videos showing the issue, where possible.
- Photos of the packaging and shipping label, where relevant.
We'll review the issue and arrange an appropriate resolution in accordance with your statutory rights and our Returns & Refunds Policy.
If an item is faulty, damaged or incorrect, we'll cover reasonable return costs and arrange an appropriate solution at no additional cost to you.
11. Packaging
Because we use different fulfilment partners, your order may arrive in packaging supplied by those partners.
Packaging styles may vary between products, and items from the same order may arrive in different packaging.
We aim to avoid unnecessary packaging wherever practical while ensuring products are adequately protected during transit.
12. Your Consumer Rights
Nothing in this Shipping Policy limits or excludes your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and applicable consumer contract regulations.
Unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days of the contract being made.
If delivery is delayed beyond the agreed or legally applicable timeframe, you may have rights to require delivery within an additional appropriate period or to cancel the order and receive a refund, depending on the circumstances.
Our estimated delivery timeframes do not override these rights.
For information about cancellations, change-of-mind returns, faulty goods and refunds, please see our Returns & Refunds Policy.
13. Need Help? We're Here.
Loomz is a UK family-run business, and we want every customer to feel confident ordering from us.
If you have a question about delivery, tracking, a missing parcel or anything else relating to your order, please get in touch.
General enquiries and delivery support: info@loomz.co.uk
Returns, refunds and faulty items: returns@loomz.co.uk
Please include your order number so we can help as quickly as possible.
We'll do our best to help and get things sorted.
Thanks for shopping with Loomz – Your Uni Shop, Move-In & Beyond.